Cancellations & Refund Policy
CANCELLATIONS & REFUND POLICY
If, for any reason whatsoever, you wish to cancel (giving us a week’s notice would be great) any scheduled class or other service, you will be given a full refund. When cancelling a class or other service, we simply ask you to kindly give us an advanced courtesy call so we may offer your scheduled day to someone else or group who may be waiting for a spot. At minimum, a three (3) day advance notice would be greatly appreciated.
“No Shows” – A person(s) who fails to appear, or cancel in advance, their scheduled class or service. Refund(s) for “No Shows” will be processed automatically and a 30% “No Show” fee will be deducted from the refund(s).
For the safety of all clients, others, the Captain, or the boat, the Captain may for any reason, at any time, not allow or terminate any client’s participation in the “Skipper” or hands-on portion of any class, or participation in any class or service. The Captain’s decision to do so may be based upon the following: Client is suspected of being under the influence of alcohol or drugs, client fails or refuses to follow instructions, client has any impairment, physical or otherwise, which may preclude him/her from safely operating the boat and/or safely participate in any class.
The Captain may cancel any scheduled class or service if he deems for any reason, any situation is or may potentially become hazardous. Captain’s Cancellations may occur prior to, or during any class or any service at any time. Clients will be notified of Captain’s Cancellations as soon as practical. We do not “bump” or “shuffle” other scheduled classes or services to accommodate any cancellations. We will only facilitate rescheduling to an available date of your liking, or provide you a full or partial refund. Any cancellation by Orange Troller LLC is considered a Captain’s Cancellation.
Cancellations – Pre-Class and Pre-Service:
It is important you provide us with accurate contact information when scheduling any class or service so that we may contact you in the event of a Captain’s Cancellation. With the exception of “No Shows,” any cancellation made prior to receiving any service may result in clients being afforded the option of either rescheduling or requesting a full refund.
Cancellations – Partial Refunds:
Any cancellation which occurs during a Class or Lesson may be subject to partial refunds or full rescheduling. Partial refunds will be calculated on the amount of service you received at 30 minute increments. For example, if you received two (2) hours of lesson during a four (4) hour scheduled class, which was cancelled by client or the Captain, client will be eligible for a 50% refund, or you may reschedule for another full class at no extra cost. If cancelled under the first 30 minutes, you will be offered a full refund or you may reschedule for another full class at no extra cost. However, any Class or Lesson cancelled within 30 min of completion will be considered services rendered and completed.
Any cancellation which occurs during a Lake Cruise may be subject to a partial refund. Partial refunds will be calculated on the amount of service you received at 30 minute increments as exampled above. If cancelled under the first 30 minutes, you will be given a full refund. If cancelled after the first 30 minutes, any service provided over a 15 minute period will be rounded up to 30 minutes. However, any Lake Cruise cancelled within 15 min of completion will be considered services rendered and completed.
We WILL NOT be responsible for any extraneous client expense(s) due to any cancellation. Examples: Client expenses for transportation, travel, lodging, meals, or any other expenses beyond the purchase price of our services, WILL NOT be reimbursed.